This privacy policy (the “Privacy Policy”) describes how and when Whodo LLC dba Grip Equipment (“GRIPeq” “us” “we” “our”) collects, uses, and shares your information when you use or access www.grip-eq.com (the “Site”), our related website(s), service(s) and marketplace(s) (collectively, with the Site, the “Services“). This Privacy Policy explains what information is collected, how that information is acquired, stored, shared or used, and your privacy choices. When accessing or using any of our Services, you consent to the collection, transfer, manipulation, storage, disclosure, and other uses of your information as described in this Privacy Policy.
How We Collect Your Personal Information
We may collect a variety of information you provide, such as your name, address, phone number, email address, mailing address, zip code, and other identifying information (“Personal Information”). You may view the Site without registering or submitting any Personal Information, in which case we will only collect non-personal information.
When you send email communications
When you contact us via e-mail or otherwise through the Services (including through the “contact” section of the Site), the Personal Information you use or submit to communicate with us will be subject to this Privacy Policy. The contents of your email communications, including any information, resumes, ideas, concepts, or inventions will not be subject to this Privacy Policy.
When you sign up for our mailing list
When you sign up to receive our email or SMS communications, you provide Personal Information such as your name, phone number, and e-mail address.
When you create an account
To use certain features of the Services, you may be required to provide Personal Information to create an account.
When you make a purchase
When you send payment through our Services, a third-party service provider collects payment information, which may include your credit or debit card number, card expiration date, and CVV code (collectively “Payment Information”). Any time Payment Information is collected, it will be used only to process the payment transaction. We do not store or have access to your Payment Information collected in connection with purchases made through the Services. In most cases, these third-party service providers also collect Personal Information from you in connection with your purchase, such as your name, e-mail address, shipping address, and billing address. Our third-party service providers share some of the Personal Information they collect with us to facilitate order fulfillment and so we may further communicate with you about your purchase. GRIPeq will process any Personal Information we receive from our third-party service providers in accordance with this Privacy Policy. However, such third parties may have different privacy practices, and we encourage you to read their privacy policy before completing a purchase. Additionally, we may collect and store transaction history information created by purchases you make through the Services. By making a purchase through the Services, you consent to the use and access of your Personal Information by our vendor partners as provided in their privacy policies.
Other sources of Personal Information or data
If we receive Personal Information or data from you through our Services other than as described in this Privacy Policy, it will still be used and managed in accordance with this Privacy Policy, unless otherwise stated at the time you provide the information.
How We Use Your Personal Information
We may use and store your Personal Information to send you information about our Services, respond to your requests, communicate with you, answer questions, resolve concerns, send you marketing materials, facilitate use of the Services, facilitate purchases, transactions, and payments, to inform and notify you of new products, services, or events (this may also be products, services, marketing materials, or events, of our partners), send you service notifications, and solicit your feedback and input. We may also use your Personal Information to send you newsletters or other information related to the Services and to improve the Services. GRIPeq or a third-party service provider may also collect and store your purchase information and associate it with other Personal Information held about you to personalize the Services and relevant offers.
When Do We Share Personal Information We Collect
Your Consent
We may share or disclose your Personal Information at your direction or with your consent.
Third-Party Service Providers
We engage third-party service providers to perform functions and provide core services to us related to the operation of the Services. We may share your Personal Information with third-party service providers subject to confidentiality obligations consistent with this Privacy Policy, and on the condition that the third parties use your Personal Information only on our behalf and according to our instructions. For example, we may share personal information we collect with third-party shipment processors, payment processors, or other service providers.
Business and Marketing Partners
We sometimes work with businesses and individuals that we do not control. In some cases, you may enter correspondence or transactions (including disclosing your Personal Information) with one of these businesses or individuals. We may share your Personal Information with our business partners, co-sponsors, or other third parties so that they may contact you to facilitate requested or approved transactions. We do not sell Personal Information to any third party. We may also share your Personal Information and other information with trusted third-party partners for marketing, advertising, or other purposes, and we may occasionally allow third parties to access certain Services for marketing purposes.
Law
Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your Personal Information if we believe that it is reasonably necessary to comply with a law, regulation, or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect GRIPeq’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.
Non-personal Information Collection and Use
We collect anonymous information through your use of the Services. Anonymous information means information that does not directly or indirectly identify any individual user. Additionally, we may aggregate information collected from users (personal information or anonymous information) about groups or categories of users, which does not identify and cannot reasonably be used to identify an individual user.
Cookies
We use “cookie” technology to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services. A cookie is a small data file that is transferred to your computer’s hard disk. We may use cookies to understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customize and improve our Services. Most internet browsers automatically accept cookies. If you do not want cookies from us or other websites, you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, some Services may not properly function if you disable cookies.
Automatic Collection
Our servers automatically recognize visitors’ domain names and IP addresses. They may also identify your computer and connection information, as well as information about your browser type and browser settings and (where possible) your geographic location. No personal information about you is revealed in this process. The Services may also use other methods to gather anonymous “traffic data” that does not personally identify you but may be helpful for marketing or improving the Services. We may also use tracking methods in email messages we send our users to track which recipients have opened those messages.
Links
We may track how you interact with links across the Services, including our emails, third-party services, and client applications, by redirecting clicks or other means. We do this to help improve our Services, provide more relevant advertising, track actions taken, and share aggregate click statistics such as how many times a particular link was clicked on.
Third-Parties and Affiliates
We may have arrangements with third parties who provide or track usage, or who provide other services necessary for the operation of the Services, such as Google Analytics and Facebook Analytics. These third-party services help us provide the Services and to help us understand and improve the use of the Services. These third-party service providers may collect information sent by you or your browser as part of a web page request, such as cookies or your IP address. These third parties may share information with us, like a browser cookie ID, website URL visited, mobile device ID, links users clicked on, or actions taken or cryptographic hash of a common account identifier (such as an email address or unique identifier numbers) to help us measure ads, to notify us if users have taken certain actions, or to facilitate transactions or requests.
We use non-personal information collected through your use of the Services to help improve our Services, to help us understand the use of our Services, to help us better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, to improve our marketing services, for sales and marketing purposes, to customize our Services, and for other internal purposes. We may use non-personal information collected through use of the Services for any purpose.
We may share or disclose your non-private, aggregated or otherwise non-personal information, such as the number of users who clicked on a particular link or how many users visit the Site and/or access the Services (even if only one did) with any third party for any purpose.
Children’s Privacy
We do not knowingly collect personal information online from children under the age of 13. If you’re a parent or guardian and believe we have collected your child’s information, please contact us at makeflight@grip-eq.com.
Protection of Personal Information
We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, that are intended to protect your personal information. Please be aware that despite our efforts, no data security measures can guarantee security. You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy or disclosed to you at the time of collection, unless otherwise required or permitted by law. For example, we keep your account information for as long as you keep your grip-eq.com account, but we may keep your purchase history longer to comply with our legal, tax, accounting, and recordkeeping obligations, administer applicable returns and warranty programs, as well as an additional period of time as necessary to protect, defend or establish our rights, defend against potential claims or comply with legal obligations.
Your Privacy Choices
You may opt out of receiving email or SMS communications and other marketing materials from us (or any third-party email marketing service we may use) via the link provided in each email or text message. Please note if you do not wish for us to provide certain information to one or more of our service providers, we may be unable to complete a transaction you request.
If you are a registered user of our Services, we provide you with tools and account settings to access or modify the profile information you provided to us and associated with your account.
You can notify us at any time by contacting us at makeflight@grip-eq.com that you want to review, edit, correct, or remove (and therefore terminate our storage of) your Personal Information, and upon receipt of that notice, we will remove all information about you from our database. At that point, you may no longer be able to access certain features of the Services that require registration unless you re-register.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, and to ask that your Personal Information be corrected, updated, or erased. If you want to exercise these rights, please contact us through the link below.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’) and to ask that your Personal Information be corrected, updated, or erased. If you want to exercise these rights, please contact us through the link below.
Foreign Users
If you access the Site from the European Union, Asia, or any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
How We Respond To “Do Not Track” Requests
We currently do not respond to Do Not Track signals sent by browsers.
Updates and Changes to This Policy
Applicable law and our practices change over time, and in response or at our discretion, we may revise this Privacy Policy without advanced notice to you. The most current version of our Privacy Policy will be posted to this URL. If we make changes to the Privacy Policy that we determine are material, we will notify you via email if you have provided one or by posting a notification on the Site. Once posted, the changes to the Privacy Policy will be effective immediately. By continuing to access or use our Services after changes have become effective, you agree to be bound by the terms of the revised Privacy Policy. If you disagree with our Privacy Policy, please do not use our Services.
Questions
We welcome questions, comments, and concerns about our privacy policy and privacy practices. If you wish to provide feedback, have questions or concerns, or want to exercise your rights related to your personal information, please contact us here.
