The GRIPeq wordmark
Search

Shipping Policy

Processing Time

Orders typically leave our distribution center the next business day. Our distribution center is open Monday – Friday, so orders placed after midnight on Thursday will ship the following Monday. High order volume due to sales or special events may result in longer processing times. We will do our best to promptly communicate any delay in processing your order with you. 

Order Confirmation & Tracking Information

When you place an order, you will receive a confirmation email. If you do not receive the confirmation, please check your spam/junk folder and contact us at makeflight@grip-eq.com. If you experience an error message or service interruption after submitting payment information, please contact us to confirm your order was placed.

You will receive a second email when your order has been packaged and a label is printed for shipment. This email will contain a link(s) to tracking information. The tracking information may take up to 24 hours to be updated.

Delivery Instructions

We cannot provide special delivery instructions for your order (gate codes, specific package drop-off locations, etc.) to our carriers. Please click the tracking link provided with your order completion email to access the carrier’s website and services. You can track your package’s progress, set up alerts and manage delivery options. 

Lost Package

Once your package leaves our facility with a designated carrier, we cannot control the delivery experience, but we will work with you to resolve shipping issues. Before contacting GRIPeq customer service, here are some suggested actions:

If your package was marked delivered, but you have not received it

Check on your confirmation email that you entered your shipping address correctly.

Look around the exterior of the delivery address and ask your neighbors. 

Look for a notice of attempted delivery.

Give it a day – sometimes carriers incorrectly scan packages still in transit.

Contact the carrier by phone or use their online services to inquire about the package.

Damages

If you receive a damaged product, please contact the shipment carrier to file a claim. Photograph and save all packaging materials and damaged goods. You may also contact GRIPeq customer service and we will do our best to assist you with a claim or product replacement.

US Shipping Policy

We ship to all 50 states (excluding US territories).

We ship to street addresses and Military APO/FPO addresses.

We offer standard shipping (3-7 days) and express shipping (2 days).

The shipping timeframe starts when your package reaches the carrier. During peak seasons, our carriers do not guarantee a 2-Day timeframe. Express shipping is not available for delivery to Military APO/FPO.

International Shipping Policy

Canada

We offer door-to-door shipping, including transportation, import duties, taxes, and fees. This flat-rate shipping cost gets packages to you without customs delays or unknown charges. Most packages are sent via FedEx, but we also use UPS. Delivery timelines are typically 3-4 business days for urban areas and 5-7 days for more remote locations. Check your tracking information for your order’s estimated delivery and use the carrier-provided services to adjust the delivery location or instructions.

Other Countries We are working on expanding the places we ship to. If you would like to get a quote on shipping to your location, please contact us at makeflight@grip-eq.com.

A back view of someone wearing a black GRIPeq AX5 bag on their back. There is a keychain hanging from one of the zippers and the bag is full of discs with the front flap open and tucked inside.
The GRIPeq wordmark

Exclusive Offers, Product Updates, and Pro Team Highlights

when you sign up for our email list!

* indicates required
Country Code
GRIPeq - By providing your phone number, you agree to receive promotional and marketing messages (e.g., abandoned carts), notifications, and customer service communications from GRIPeq. Message and data rates may apply. Consent is not a condition of purchase. Message frequency varies. Text HELP for help. Text STOP to cancel.See terms.

We will use your email to send promotional codes, new product announcements, and disc golf news.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at makeflight@grip-eq.com. We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices.

By submitting your email address, you agree to receive marketing emails from GRIPeq. You can subscribe at any time.