Frequently Asked Questions
The installed inserts are a bit concave to avoid having them bow outward when the bag is full and must be broken in evenly to maintain appropriate structure. Be sure to keep it loaded with the full complement of discs and if you single shoulder carry, switch shoulders often to even out wear on the inserts over time. Alternatively, you can flip your discs to face the opposite direction in the main compartment of the bag. We recommend hanging a new bag when not in use – this helps break in the inserts and increases capacity, usually by 2-3 discs once the bag is fully broken in.
We recommend using a mild detergent and water on a soft cloth to clean your bag. Then hang dry out of direct sunlight.
Orders typically leave our distribution center the next business day. High order volume may result in longer processing times. Our distribution center is open Monday – Friday, so orders placed after midnight Thursday will ship the following Monday.
US standard shipping (3-7 days):
The estimated shipping times shown on the map below are meant as a helpful guide but are not guaranteed.
US Expedited shipping (2-Day):
Shipping timeframe is 2 days from the time your package reaches the carrier. During peak seasons, our carrier does not guarantee this timeframe. Not available for delivery to PO Box or APO/FPO.
Canadian door-to-door (3-10 days):
Shipping timeframe depends on location and is subject to customs delays. All duties, fees and taxes are included in the price.
Canadian shipping should take 3-10 days, depending on destination and time through customs. Canadian pricing provides a door-to-door shipping experience, including all duties, taxes and fees.
Modifying your bag does not inherently void your warranty. But any damage caused by modification or in any way derivative from it can not be covered.
Thank you for your interest in joining the GRIPeq Team. We have finalized our team for 2023. If you are interested in joining the team for next year, please check back when we reopen our applications later in the year.
Thanks for your interest in receiving sponsorship for your upcoming event.
Please fill out an application for your 2023 event here: GRIPeq Event Sponsorship Application
We’ll get back to you once we’ve reviewed your application.
Please note that we will not review any applications that have less than a 1 month lead time.