Join the GRIPeq Team
Thank you for your interest in working with the GRIPeq team! We’re looking for self-starters who share our goal to provide the best disc golf bags in the business. See our available positions below:
Customer Service Specialist
Outgoing, detail-oriented, and a disc golf fan? Join the GRIPeq team as a part-time customer service specialist.
About This Position:
You will be an integral part of our operations as a liaison between our internal team and our customers. You will be the voice of GRIPeq to our customers and define how our customers engage with our products.
In this role, you will help our team quickly respond to customer inquiries via email and phone. Your good judgment and fluent communication skills will be essential in resolving customer issues. You will also work cross-functionally with other departments to coordinate customer service needs and warranty claims.
We will look to you to manage the customer service inbox, maintain an organized file system in the customer service inbox, assist with returns, and coordinate with our internal team on warranty replacements. This is primarily a work-from-home position, but the ideal candidate would be able to work a few hours per week in our office in Lawrence, KS.
Qualifications:
- Bachelor’s degree preferred
- 3-4 years of experience in customer service or a customer-facing role
- Experience using Gmail and Google Business Suite
- Previous experience building rapport with customers and resolving complaints
- Ability to work occasional weekends during high-volume times
Good-to-Have Qualifications:
- Experience working and collaborating with a remote team
- Experience or familiarity with WordPress, WooCommerce, ShipStation, and Slack
- Knowledge of or passion for disc golf
Benefits:
- Flexible schedule with a salary commensurate to experience
- 80% remote, work-from-home position
- Quarterly bonus
- Flexible, autonomous position
Our Culture:
We are a small but mighty collaborative team of self-starters committed to providing the most durable and best-designed disc golf bags in the business. We believe in selling excellent products and providing top-notch customer service to our ever-growing base of customers. The sport is continuing to grow, and it’s an exciting time to join our team.
At GRIPeq, we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
